MiraiMind Subscription Terms and Agreements

Last updated: 2024-10-15

Welcome to MiraiMind (the “Platform”). This Platform is provided and controlled by Hello Group Japan Co.,Ltd (“MiraiMind”, ”we” or ”us”). It’s open to users of the Services who are aged 18 or older and is subject to the following terms and conditions of these Subscription Terms & Agreements.

1. Scope

These Terms & Agreements (these "Terms") are between you ("you") and are incorporated by reference to the MiraiMind Terms of Use. In case of any conflict between these Subscription Terms and MiraiMind Terms of Use, the terms under these Subscription Terms shall prevail unless otherwise specified.

When you purchase on our Services, we grant you a non-exclusive, non-transferable, non-sublicensed, non-commercial and personal license to use the products.

2. VIP Services

2.1 VIP Member and VIP Services

You may subscribe to our VIP Services (upon which you become a “VIP Member”) by paying to us the VIP service fees by using authorized payment methods. Upon your completion of all relevant procedures to become a VIP Member as designated by us, you may enjoy our VIP Services by logging in to your VIP member account (“VIP Member Account”).

Under our VIP Services, you are entitled to VIP benefits pursuant to our VIP Privilege page or otherwise provided by us. There are different types of subscription for our VIP Services, which provides for different types of entitlement. For specific entitlements, please refer to the terms as set out under our VIP Privilege page or otherwise provided by us.

2.2 Use of VIP services

You must use our VIP Services in compliance with all relevant laws and in accordance with the provisions under this VIP Agreement. Our VIP Service is a personal, non-transferable, non-commercial, revocable, time-limited and non-exclusive license granted to you by us, in consideration for your performance of your obligations under this Agreement and under all relevant laws, regulations, policies, public order and good customs. You can only use such services for non-commercial purposes and for personal viewing only.

2.3 Subscription Period

Your VIP period to our VIP Services depends on the specific subscription plan accepted by you. You may access your account information, which includes details to the specific subscription service and your subscription period. Your subscription period will begin on the day of your subscription (unless otherwise mutually agreed).

Before the expiration of the existing billing cycle of your subscription period, you may unilaterally terminate the automatic renewal of your VIP Member Account subscription if you wish to do so, upon which your VIP Services will be terminated at the expiry of your subscription period. We may also unilaterally terminate the automatic renewal of your VIP Member Account subscription based on our business needs, upon which your VIP Services will be terminated at the expiry of your subscription period.

Please understand, as our VIP Services uses the internet, we may from time to time be required to repair, adjust and/or upgrade our servers from time to time to ensure that we provide you with high-quality services and continuously improve our VIP Services. In the event of force majeure events (including but not limited to any hacker attacks and computer virus attacks), our VIP Services may be impacted. We will try our best to minimise any potential impact on our VIP Services, but please understand that we are unable to guarantee that our VIP Services would always remain uninterrupted.

Terms of payment

3.1 Your Representations

By clicking the button relevant to payment on the Platform, you

(a) acknowledge that (i) your order will be bound by these Terms, (ii) you authorize us to charge you for your order and

(b) represent that (i) you have legal capacity to enter into a contract with us or have obtained the consent from your legal guardian to enter into such contract, (ii) you provided true and accurate information during the ordering process. Please note that you will be responsible for any consequences (such as loss of funds, theft, misuse, or other damages) resulting from providing inaccurate or incomplete information.

3.2 Payment of fees

Our VIP Services are subscription-based and requires the payment of a VIP subscription fee. Your subscription fee of our VIP Services may vary depending on jurisdiction due to varying costs of different equipment required for different jurisdictions. This will be displayed accordingly on your payment page showing the subscription fees. By subscribing to our VIP Services, you are deemed to have agreed to pay the subscription fee according to the standards applicable to your jurisdiction and your device.

You may pay the VIP subscription fee by using one of the following methods: a third-party payment account under your name (such as Google Pay and Apple Pay), or any other payment methods accepted by us from time to time as set out in our payment instructions displayed on the payment page. You acknowledge and agree that if you use a third-party payment service to pay the VIP subscription fee, you will also be bound by the policies, terms and conditions of that third-party payment service.

We may adjust our payment mechanism (including but not limited to the charging of any additional fees) and payment amount based on our business needs (including but not limited to the change in fees relating to the copyright of our content). We will notify you in advance of any such changes, via the relevant VIP Services pages or any other reasonable manner. Where our subscription fee amount is adjusted, the subscription fees applicable to you shall be the effective fee amount at the time of your purchase as displayed on the relevant payment page (unless otherwise agreed between us).

Our VIP Services are network and virtual goods. The VIP subscription fees represent the cost of network goods corresponding to the VIP Services you have purchased, and do not constitute prepayments, deposits, down payments, deposit cards or other properties in any way.

Payment of the VIP subscription fee for our VIP Services are non-refundable. You shall carefully review your account information, subscription package, fees, terms (including any automatic renewal arrangements for your subscription) and any other relevant information prior to confirming your purchase of our VIP Services.

We reserve the right to suspend and/or revoke your account and/or to restrict you from placing orders and/or to restrict you from using certain payment methods, if we reasonably suspect that you have undertaken (or are attempting/have attempted to undertake) a fraudulent transaction. If you believe we have made an error or have any other issues, please contact us at: miheapp.service@gmail.com.

3.3 Automatic Renewal

Your subscription will available on an automatically renewing subscription basis. You authorize MiraiMind to entrust the payment channel to withhold the fees for your next billing cycle on or immediately after the expiration date of the automatic renewal period, unless otherwise indicated. You may choose you billing cycle for our VIP Services as indicated on our payment page. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF YOUR SUBSCRIPTION TERM IDENTIFIED IN YOUR ORDER FOR SUBSEQUENT TERMS EQUAL IN LENGTH TO THE INITIAL SUBSCRIPTION PERIOD UNLESS AND UNTIL YOU CANCEL YOUR SUBSCRIPTION IN ACCORDANCE WITH THE CANCELLATION PROCEDURES IDENTIFIED IN SECTION 3.4 OF THESE TERMS OF SERVICE.

IN THE EVENT THAT WE SUSPEND OR TERMINATE YOUR USER ACCOUNT OR THESE TERMS OF SERVICE FOR YOUR BREACH OF THESE TERMS OF SERVICE, YOU UNDERSTAND AND AGREE THAT YOU SHALL RECEIVE NO REFUND FOR ANY UNUSED TIME ON A SUBSCRIPTION, ANY LICENSE OR SUBSCRIPTION FEES FOR ANY PORTION OF THE SERVICE, ANY CONTENT OR DATA ASSOCIATED WITH YOUR USER ACCOUNT, OR FOR ANYTHING ELSE.

3.4 Unsubscribing

You can choose to unsubscribe to our VIP Services by switching off the automatic renewal service according to the following steps:

For Apple users, you may cancel such service under "Settings" → "Apple ID, iCloud and Media & Purchases" → "Subscriptions" → " MiraiMind " → "Unsubscribe".

For Android users, you may cancel such service by clicking on your Google Play account, selecting “Payments and subscriptions”, selecting “Subscriptions”, selecting “MiraiMind”, and selecting “Cancel Subscription”.

You must cancel your subscription at least twenty-four (24) hours before the start of the next Subscription Period using the appropriate functionalities of the Service to avoid the billing of the fees for the next Subscription period.

3.5 Pricing and Taxes

All prices, discounts and descriptions made available on the Platform are subject to availability, and may be withdrawn or revised at any time. Price of the products is exclusive of all applicable sales and use taxes, Goods and Services Tax (“GST”), Value Added Tax (“VAT”) and similar Taxes.

4. Limitation of Liability

Please understand, as our VIP Services uses the internet, we may be required to repair, adjust and/or upgrade our servers from time to time to ensure that we provide you with high-quality services and continuously improve our VIP Services. In the event of force majeure events (including but not limited to any hacker attacks and computer virus attacks), our VIP Services may be impacted. We will try our best to minimize any potential impact on our VIP Services, but please understand that we are unable to guarantee that our VIP Services would always remain uninterrupted.

If we fail to comply with these Terms, we shall only be liable to you for the purchase price of the Product(s) and any proven losses you suffer (such losses to equal no more than $100, which can be converted into the equivalent legal tender of your country or region based on the exchange rate at the time of the dispute) as a result of our failure to comply with these Terms.

We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

a. loss of income or revenue;

b. loss of business;

c. loss of profits;

d. loss of anticipated savings;

e. loss of data; or

f. any indirect or consequential loss.

Nothing above prevents claims for damage to your tangible property. Nothing in this section affects our liability for death or personal injury arising from our negligence, or our liability for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law.

5. Miscellaneous

5.1 Force Majeure

We shall have no liability under these Terms if it is prevented from, or delayed in, performing our obligations or from carrying on our business by acts, events, omissions or accidents beyond our reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving our own workforce or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

5.2 Revision of the Terms

We reserve the right to modify these Terms and other notices contained on the Platform, at any time, temporarily or permanently and entirely at our own discretion. The Terms that apply to your purchase are the ones in force at the time of your purchase. Any change of these Terms will not apply retroactively to purchases that you made before the Terms were modified.