MiraiMind Privacy Policy

Last updated: 2024-11-30

ACCORDING TO THE DATA PROTECTION LAWS, WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM MINORS FOR ANY PURPOSE. IF YOU BELIEVE THAT WE HAVE COLLECT SUCH INFORMATION OF MINOR WITHOUT PARENTAL OR GUARDIAN CONSENT, OR IF YOU ARE THE PARENT OR GUARDIAN OF THE USER AND WISH TO WITHDRAW THE CONSENT, PLEASE SUBMIT YOUR REQUEST AT【RABURO.SUPPORT@HELLOGROUPJAPAN.COM】AND WE WILL DELETE SUCH INFORMATION.

• 1. What information do we collect?
• 2. How we use your information
• 3. How we share your information
• 4. Third-Party Providers
• 5. Your Rights
• 6. Data Storage and Transmission
• 7. Security
• 8. Data Retention
• 9. Minor
• 10. Changes
• 11. Contact

Welcome to MiraiMind (the “Platform”). This Platform is provided and controlled by MiraiMind(“MiraiMind“ , “we” or “us”). We are committed to protecting and respecting your privacy. This policy explains our practices concerning the personal data we collect from you, or that you provide to us. If you do not agree with this policy, you should not use the Platform.

Please read this Privacy Policy carefully to understand how we will treat your information before you start to use our Service or communicate with us outside the Platform certain features or functionalities of our Platform may be available via the Platform. This Privacy Policy governs the collection and use of data about you and your use of the Platform. (Although, we may provide additional notice and choice options within the Platform itself.)

By accessing or using our Platform, you are accepting and consenting to the practices described in this Privacy Policy, which may be updated and amended from time to time. If you do not agree to the terms of this Privacy Policy, you may not access or use the Platform.

1. What information do we collect?

We collect information when you create an account and use the Platform, such as content you create We also collect information you share with us from third-party social network providers, and technical and behavioural information about your use of the Platform.

Information you choose to provide

For certain activities, such as when you register, upload content to the Platform, or contact us directly, you may provide some or all of the following information:

• Registration information , such as username, Apple Id, Google ID, line ID and password.
• User Content and Behavioural Information , such as preferences you set (such as choice of language), photographs, pictures, you upload or create, profile information (nick name, gender, personal profile) you disclose in your user profile, interactions with the personal chatbot (such as messages, pictures), comments, feedback, reviews you make with your album permissions.
• Information from Third Parties , such as a third-party social network account details (e.g., Facebook, Google,line) or login service and the information collected from you, and your interaction with the Platform and other third-party sites and Apps.
• The album permissions to send pictures in the app.
• Your opt-in choices and communication preferences.
• Payment information, such as payment confirmation details through our third-party payment processors, including the Apple Pay and Google Pay.
• Notification permission in your mobile phone.
• Information as your communication/call history and contents or the contact information you send to us when you are contacting us.

Information we collect automatically

We automatically collect certain information from you when you use the Platform, including unique device identifiers, browsing history (including content you have viewed in the Platform), Cookies (as defined below), your mobile carrier, time zone setting, and mobile or device information including the model of your device, screen resolution, operating system, app and file names and types, and platform.

Usage Information

We collect information regarding your use of the Platform, e.g., how you engage with the Platform, including how you interact with content we show to you, contents you watch and problems encountered, browsing and search history.

Device information

We collect certain information about the device you use to access the Platform, such as device model, operating system version, device configuration, device identification, device network information, device IDs, your screen resolution and operating system, app and file names and types, device environment and other characteristic information of software & hardware.

Technical Information

The authorized IP address, user agent, mobile carrier, time zone settings, identifiers for advertising purposes.

Cookies

We and our vendors and service providers use cookies and other similar technologies (e.g. web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information, measure and analyse which web pages you click on and how you use the Platform, enhance your experience using the Platform, improve our services, and provide you with targeted advertising on the Platform and elsewhere across your different devices. Cookies are small files which, when placed on your device, enable the Platform to provide certain features and functionality. Web beacons are very small images or small pieces of data embedded in images, also known as “pixel tags” or “clear GIFs,” that can recognize Cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. By using the Platform, you consent to our use of Cookies.

You may be able to refuse or disable Cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. For example, due to differences in how browsers and mobile apps function, you may need to take different steps to opt out of Cookies used for login information in a browser and to opt out of login information for a mobile application, which you may control through your device settings or mobile app permissions. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Platform may no longer be available to you.

2. How we use your information

We use your information to fulfill and enforce our https://miraimind.hellogroupjapan.com/terms.html Terms of Service, to improve and administer the Platform, and to allow you to use its functionalities. We may also use your information to, among other things, show you suggestions, promote the Platform, and customize your ad experience.

We generally use the information we collect:

• to fulfill requests for products, services, Platform functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback.
• to customize the content you see when you use the Platform. For example, we may provide you with services based on the country settings you have chosen or show you content that is similar to content that you liked or interacted with.
• to send promotional materials, including by instant messaging or email, from us or on behalf of our affiliates and trusted third parties.
• to improve and develop our Platform and conduct product development.
• to measure and understand the effectiveness of the advertisements and other content we serve to you and others, and to deliver advertising, including targeted advertising, to you on the Platform.
• to support the social functions of the Platform, including to permit you and other users to connect with each other through the Platform.
• to enable you to participate in the virtual items program.
• to help us detect abuse, fraud, and illegal activity on the Platform.
• to understand how you use the Platform, including across your devices.
• to promote the safety, security of the Platform, including by scanning, analyzing, and reviewing User Content, messages and associated metadata for violations of our Terms of Service, Community Guidelines, or other conditions and policies.
• to train and improve our technology, such as our machine learning models and algorithms.
• to communicate with you, including to notify you about changes in our services
• to enforce our terms, conditions, and policies.
• for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
• to combine all the information we collect or receive about you for any of the foregoing purposes.

3. How we share your information

We may share your personal data in accordance with the relevant laws and regulations of your country/region, including without limitation:

• Cloud storage providers to store the information you provide and for disaster recovery services, as well as for the performance of any contract we have entered into with you;
• Analytics and search engine providers that assist us in the improvement and optimization.
• IT service providers that help develop, maintain, secure and optimize the Platform;
• Payment Providers to facilitate the transactions.
• Our data center and the servers of our host providers.
• Where you opt to share content on social media platforms, such as username and accompanying text will be shared on that platform or, in the case of sharing via instant messaging platforms such as Facebook, a link to the content will be shared.
• When you use the personal chatbot communication service, we share your interactions information with the service provider to provide you with individualized and safe conversations and interactions with your chatbot.

We may share your information with any member or affiliate of our group, which includes our subsidiaries, our ultimate holding company and its subsidiaries, and companies that we control, are controlled by or under common control, and our service providers and strategic business partners, and their respective subsidiaries, in each case in or outside your country, for the purposes set out above (“How We Use Your Personal Data”).

We may share your information with law enforcement agencies, public or tax authorities or other organizations if legally required to do so, or if we have a good faith belief that such use is reasonably necessary to:

• Comply with a legal obligation, process or request (including tax and related reporting requirements);
• Enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
• Detect, prevent or otherwise address security, fraud or technical issues;
• Protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction).

We may also disclose your information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your data to the prospective seller or buyer of such business or assets; or
• If we sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets. In any such cases, the third party company or business will adhere to the provisions of this Privacy Policy and where it will result in a change in any of the provisions herein, such changes will be communicated to you and you will be given the chance to consent or opt out at your discretion.

4. Third-Party Providers

You acknowledge and agree that we may process your personal information for the purpose of improving the quality of Services, conducting data and product analysis, planning promotional activities, etc., and may share your personal information to our affiliates and partners or to independent third-party vendors listed below for that purpose.

Such third-party providers may be local operating partners or technical support partners outside your country. After the cooperation terminated, they will be denied access to all of our information, including the information to which they previously had access. We promise not to provide, sell, rent, share, or trade your personal information to any unrelated third party, unless we have your prior consent.

Besides, to provide you with social features, diversify or otherwise improve our Services, we may also provide third-party features or contents in our Services. Some of third-party services being linked to or embedded in Service (such as Social Media Platforms, third-party payment platforms, Fraud-Detection Service Provider, Anti-Crack and Anti-Cheat Service Provider, Social sharing Tools Provider, Customer Support Partner, etc.) may use cookies, web beacons, and/or other tracking technologies to collect or receive data about you according to their own Privacy Policy, and we do not control the information that these third parties collect or how they use that information. We strongly encourage you to check their own Privacy Policies on their official websites and learn more about their data processing practices. Notwithstanding the foregoing, if you discover that any third party collects or processes your personal information illegally or in a manner which worries you, you are encouraged to contact us, and we will make reasonable efforts to help you. Main third-party vendors linked to our Services which may collect your Personal Information and links to their Privacy Policy are as follows (the specific list of Third-party vendors linked with each of our Service may vary):

5. Your Rights

Under applicable data protection laws, you have a number of rights in relation to your personal data. We respect and honour these rights and will help you to exercise them insofar as we are able.

• If you have registered for an account you may access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities.
• If you want to view, modify, or delete your data, please check the personal page to edit.
• You also have the right to have your personal data deleted, object how we use or share your personal data, and restrict how we use or share your personal data. You can always withdraw your consent，for example by turning off notification permission information functionality in your mobile device settings if you do not wish to accept our information.
• If you want to delete your account, go to the “Settings” -> “Delete Account” . Subsequent to account deletion, we will stop providing products or services to you and delete or anonymize your personal information as required by applicable law.

Please note that these rights are not absolute – in some cases they will not apply to you, or to the particular use that we are making of your data, and there are exceptions (for example if we have to process the data to comply with our own legal obligations) but if that is the case we will let you know if you make a request that we believe we cannot comply with.

Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond as soon as we can after verify your identity in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject. You understand and agree that in accordance with applicable laws, we may have the right to charge you for a certain amount of fee depending on the complexity of your requests to cover our operational expenditure.

You may submit a request to access or delete the information we have collected about you by sending your request to us at the email provided in the Contact section at the bottom of this policy. We will respond to your request consistent with applicable law and subject to proper verification. You can exercise your rights by contacting us at raburo.support@hellogroupjapan.com

6. Data Storage and Transmission

Your personal information we collected above is stored and encrypted in our servers located in [Singapore]. Our service providers may transfer your personal information to any country in which they are located.

By clicking "accept", you consent to the cross-border transfer of your information to any country where we have databases or affiliates or where our service providers are located.

Due to the nature of Our Service, you are aware and agree that your personal information may be transferred to, stored in, and processed by affiliated companies, subcontractors and/or our partners, located in third countries/outside the country where you live or work.. Because different countries may have different data protection laws than your own country, and they may not provide you with protection of the same level to your personal information as the data protection law in the country where you live or work, in which case, we will take steps according to applicable laws and regulations in your country to ensure adequate safeguards are in place and that your personal information is adequately protected within the data process location. For example, we will give you a special reminder and obtain your prior consent, or make sure to anonymize or de-identify your personal information before transferring, and also we may implement special contractual arrangements.

7. Security

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Although we will protect your personal data, for example, by encryption, we cannot guarantee the security of your information transmitted via the Platform are no risk，this is why we need you to strictly adhere to the agreements and guidelines in documents such as our privacy policy, and we will work together to keep your personal information as secure as possible.

We have put in place appropriate technical and organizational measures to ensure a level of security appropriate to the risk of varying likelihood and severity for the rights and freedoms of you and other users. We maintain these technical and organizational measures and will amend them from time to time to improve the overall security of our systems.

We will, from time to time, include links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any information to these websites.

8. Data Retention

We retain your data for necessary to provide you with the service. However, there are occasions where we are likely to keep this data for longer in accordance with our legal obligations or where it is necessary for the establishment, exercise or defence of legal claims.

After you have terminated your use of our Platform, we store your information in an aggregated and anonymised format.

9. Minor

Please understand that the platform is not intended for minors under the age of 13.

We do not knowingly collect personal information from minors under the age of 13 for any purpose. If you believe that we have personal information of a minor under these ages without parental or guardian consent, or if you are the parent or guardian of the user and wish to withdraw the consent, please submit your request at RABURO.SUPPORT@HELLOGROUPJAPAN.COM and we will delete such information.

10. Changes

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will notify you by updating the “Last Updated” date at the top of this policy and posting the new Privacy Policy and providing any other notice required by applicable law. We recommend that you review the Privacy Policy each time you visit the Platform to stay informed of our privacy practices. By accessing or using the Platform, you acknowledge that you have read this policy and that you understand your rights in relation to your personal data and how we will collect, use and process it. If major updates are involved, we will notify you in advance.

11. Contact

Questions, comments and requests regarding this policy should be addressed to:

Email Address:

RABURO.SUPPORT@HELLOGROUPJAPAN.COM